Frequently Asked Questions

Please pay attention that 1 subscription can be used on multiple devices if it is m3u only, however you can watch only on 1 device at a time.

You should use a VPN only if your internet service provider is blocking or throttling your connection, otherwise you don’t to use a VPN, as our service is perfectly safe to use.

First thing to do is to restart your router, device and try again. This helps in many cases.
If the issue still continues, you have to test the internet speed directly from your device.
Open this website: www.fast.com directly from your streaming device (not a different). The result should be 20 Mbps or higher.
If your device is not getting the proper speed or your internet provider is throtlling your connection, you’ll experience buffering.

This means your internet provider is throttling or blocking your connection. Many internet service providers in UK (sometimes from other countries too) are having this issue and the only solution for this is to use a VPN.

Yes, we do have EPG. We usually send the epg links when sending your order. If you have not received it, contact us an we will send it.

We stand behind our service. You do not like our service! Cancel any time and pay only for the period you have used.

Subscription starting to be active from the moment you will receive your activation credentials in your e-mail.

We activate all new accounts in 30 minutes to 12 hours hours after the invoice is paid.

If you are using a set-top box such as MAG or AVOV and have just set up your device with our service, you will need to perform a hard reset of your device. Simply power off your device, unplug your power cable and re-plug it in.
For Kodi, you will need to clear your cache. If unsuccessful, attempt a re-install of Kodi itself.

First, please check your network connection, reboot your router and device, and then try again. Secondly, if your network connection is no problem, please check whether your account is used on other devices. as you can view from more than 1 device at the same time.

If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices.
Contact us or create a support ticket if the link does not work on your PC after troubleshooting.

We accept Paypal, Bitcoin and other cryptocurrencies, and Debit/Credit Card through secured payment gate with automatic currency conversion and no hidden fees.

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